Welcome! As part of the marketing offer on the Website, we need your consent to provide and receive important information electronically. This consent outlines your rights and our mutual obligations under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act). Please read it carefully.

Introduction

- “Seller” means our client identified in the consent block on the Website
- "We," "us," "our" refers to Converge Direct, LLC
- “Transaction” means the offer on the Website
- “Website” means the website or page where you clicked on the link to view this consent
- "You," "your" mean the person giving this consent

Definitions

Converge Direct, LLC is a marketing agency that helps its clients connect with consumers interested in the client’s products or services. We own and operate the Website to collect leads for the benefit of our clients.

Our contact information is at the bottom of this notice. 

Who are we?

By clicking “AGREE” on the Website you are consenting:

- to our [Terms of Use](#terms_of_use) and [Privacy Policy](#privacy_policy) which is our contract with you 
- to electronically receive communications related to the Transaction, including any updates or notices related to our Terms of Use or Privacy Policy, or other documents or communications (the “Records”)
- to receive marketing messages from or on behalf of the Seller as described on the Website

You understand that your use of a keyboard, mouse, or other device to click on a submit button or other similar checkbox, icon, or similar action that transmits the information you enter on the Website constitutes your signature and acceptance and is your E-SIGN Consent. You expressly agree that you are electronically signing a contract with us under New York law subject to all terms posted on the Website, including all consents and disclosures. Your E-SIGN Consent is legally binding and equivalent to your handwritten signature on paper.


What am I consenting to?

You may withdraw your consent electronically at any time by visiting our opt-out page <a class="selOptOutLink" href="/infoform.html">here</a>. You may also contact us at [privacy@convergemarketing.com](mailto:privacy@convergemarketing.com) with the subject line "E-SIGN Consent Withdrawal”. 

If you wish to access Records previously provided to you in connection with the Transaction, please contact us at [privacy@convergemarketing.com](mailto:privacy@convergemarketing.com) with the subject line "E-SIGN Records Request”.

We will process your requests in accordance with our [Privacy Policy](#privacy_policy).

Your Right to Withdraw Your Consent or Request Electronic Access to the Records

You understand that in order to receive electronic Records and provide your electronic signature on the Website, you must have internet access, a supported operating system, and a supported web browser. Your E-SIGN Consent demonstrates that you can access the information contained herein.

Hardware and Software Requirements

You may request paper copies of the Records by contacting us at [privacy@convergemarketing.com](mailto:privacy@convergemarketing.com). We may charge a reasonable service charge for the delivery of paper copies.

Request for Paper Copies

We will communicate with you either (1) via email, (2) by access to a website that we designate in an email notice we send to you at the time the information is available, or (3) to the extent permissible by law, by access to a website that we will generally designate in advance for such purpose.

Method of Providing Communications to You in Electronic Form

It is your responsibility to keep your email address up to date. You understand and agree that if we send you electronic communications that you do not receive because your primary email address on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive electronic communications, we will be deemed to have provided the communication to you.

Updating Your Contact Information

Converge Direct, LLC<br/>
25 W 39th St<br/>
New York, NY 10018<br/>
[privacy@convergemarketing.com](mailto:privacy@convergemarketing.com)<br/>
646-292-5232<br/>

Our Contact Information

Thank you for visiting our sites AMERICANRESIDENTIALHOMES.COM, ANDERSENWINDOWSOFFERS.COM, BESTWINDOWDEALS.COM, ERIEBASEMENTEXPERTS.COM, ERIEMETALROOF.PRO, GETAMETALROOF.COM, GETERIEROOFING.COM, HOMEWATEROFFERS.COM, HOUSEREPAIRQOTES.COM, LEAFHOMEWATEROFFERS.COM, LEAFPROTECT.COM, MYBASEMENTEXPERT.COM, PROTECTMYGUTTER.COM, ROOFSAVINGSPRO.COM or WINDOWREFURB.COM (the "Websites").

Converge Direct, LLC (“Converge,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy governs the Websites we and our businesses operate. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit any of our Websites and our practices for collecting, using, maintaining, protecting, selling, and disclosing that information.

This Privacy Policy applies to information we collect on our (i) Websites, (ii) in email, text, and other electronic communications; and (iii) when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy.

This Privacy Policy does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website. We recommend reviewing the privacy practices of those third parties before connecting accessing third party websites and sharing any personal data.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. We also recommend reviewing our [Terms of Use](#terms_of_use), which govern your use of the Services. This Privacy Policy may change from time to time (see [Changes to Our Privacy Policy](#changes_to_our_privacy_policy)), so please check periodically for updates.

It is important that you read and understand the entire Privacy Policy before using our Websites. This Privacy Policy is provided in a layered format. You can jump to a specific section by clicking on the section below.

<table>
            <tbody>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#children_under_the_age_of_16">Children Under the Age of 16</a>
                    </td>
                    <td>
                        Our Websites are not intended for use by children under the age of 16.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#information_we_collect_and_how_we_collect_it">Information We Collect and How We Collect It</a>
                    </td>
                    <td>
                        We collect information that may be used to uniquely identify you in various ways and from various sources, in accordance with applicable law. 
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#how_we_use_your_information">How We Use Your Information</a>
                    </td>
                    <td>
                        We may collect personal information for various purposes, in accordance with applicable law.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#disclosure_of_your_information">Disclosure of Your Information</a>
                    </td>
                    <td>
                        We may disclose your personal information to certain third parties, such as our service providers and advertising partners.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#summary_of_our_data_practices">Summary of Our Data Practices</a>
                    </td>
                    <td>
                        We summarize our data practices in a user-friendly table.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#cookies_and_other_tracking_technologies">Cookies and Other Tracking Technologies</a>
                    </td>
                    <td>
                        We collect information about your use of the Websites through cookies and other tracking technologies.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#security_and_retention_of_personal_information">Security and Retention of Personal Information</a>
                    </td>
                    <td>
                        We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and use reasonable and appropriate technical and organizational measures to protect your personal data.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#what_choices_do_you_have">What Choices Do You Have?</a>
                    </td>
                    <td>
                        We explain what choices you have with respect to marketing communications. 
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#your_state_privacy_rights">Your State Privacy Rights</a>
                    </td>
                    <td>
                        We explain how you may exercise your privacy rights.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#california_privacy_notice">California Privacy Notice</a>
                    </td>
                    <td>
                        We provide additional disclosures and rights to California residents.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#nevada_privacy_notice">Nevada Privacy Notice</a>
                    </td>
                    <td>
                        We provide additional disclosures and rights to Nevada residents.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#privacy_notice_for_residents_of_other_states">Privacy Notice For Residents of Other States</a>
                    </td>
                    <td>
                        We provide additional disclosures and rights to Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia residents.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#links_to_other_websites">Links to Other Websites</a>
                    </td>
                    <td>
                        This Privacy Policy does not apply to third party websites services.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#using_our_services_outside_of_the_united_states">Using Our Services Outside of the United States</a>
                    </td>
                    <td>
                        If you are located outside of the United States and choose to provide information to us, we transfer the data to the United States and process it there.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#changes_to_our_privacy_policy">Changes to Our Privacy Policy</a>
                    </td>
                    <td>
                        Changes to this Privacy Policy will become effective on the date they are posted.
                    </td>
                </tr>
                <tr>
                    <td style="font-weight: bold;">
                        <a href="#contact_us">Contact Us</a>
                    </td>
                    <td>
                        You may contact us for comments or questions in various ways.
                    </td>
                </tr>
            </tbody>
        </table>

Linkable Table of Contents

Our Websites are not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Websites. We do not knowingly collect personal information (as defined below) from children under 16. If you are under 16, do not use or provide any information on the Websites or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 with or without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at <a href="mailto:privacy@convergemarketing.com">privacy@convergemarketing.com</a>.

Children Under the Age of 16

Personal information is any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with an identifiable individual. Categories of personal information we may collect will vary depending on how you interact with our Websites. Some information you may voluntarily provide and some information we may automatically collect when you visit and interact with our Websites. Personal information does not include publicly available information; lawfully obtained, truthful information that is a matter of public concern; information that has been de-identified, or aggregate consumer information. “Publicly available information” includes information that is made available from federal, state, or local government records; information that a business has a reasonable basis to believe is lawfully available to the general public, either through widely distributed media, or by the individual; and information that is made available by a person to whom the individual has disclosed the information if the individual has not restricted the information to a specific audience.

<u>Information We Collect From You</u>  
The personal information we collect on or through our Websites may include:

- Information that you provide on our Websites. This includes information provided at the time of registering to use our Website, posting material, completing forms on our Website, or requesting goods or services from our clients. We may also ask you for information or when you report a problem with our Website.
- Records and copies of your correspondence (including email addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through our Websites and of the fulfillment of your inquiries.
- Your search queries on the Websites.

We collect personal information directly from you when you provide it to us when visiting, registering, using or completing forms on our Websites or our advertisements across different digital mediums, automatically as you navigate through the Websites and from our third-party business partners. We also collect records and copies of your correspondence.

<u>Information We Automatically Collect</u>  
We may also automatically record certain information from your system including your IP address, a unique device or User ID, version of software installed, system type, the content and pages that you access on the site and the dates and times that you visit site. We use this information for analytical purposes and to help us improve our site and our business in general. We may provide this information to affiliates and/or third parties to assist us in improving these functions. We may use other digital tracking on the Website to ensure that we provide you with a better digital consumer journey and experience as well as to ensure we have digital proof of our compliance of certain laws. For more information, see [Cookies and Other Tracking Technologies](#cookies_and_other_tracking_technologies). 

<u>Information We Collect From Third Parties</u>  
We may also collect information from third parties such as:
- Third party marketing partners, including joint marketing/co-branding partners and marketing, advertising, and analytics companies.
- Our analytics and advertising partners and providers, including online advertising networks and analytics providers. 
- Other companies that provide personal information to supplement what we already know about you, including data aggregators.

<u>Aggregated, De-identified, and Anonymous Information</u>  
Note that we may create aggregated, de-identified, or anonymous information from data by removing certain data components (such as your name, email address, or linkable tracking identifier) that makes the data identifiable, or through aggregation, obfuscation or other means. Subject to applicable law, our use and disclosure of such aggregated, de-identified, or anonymized information is not personal data or subject to this Privacy Policy.

Information We Collect and How We Collect It

We use information that we collect about you or that you provide to us, including any personal information:

- To fulfill the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our or our client's products or services, we will use that personal information to respond to your inquiry.
- To provide, support, personalize, and develop our Website.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To sell and transfer to our clients and other advertisers who may contact you to provide you with the goods or services described on the Website (our “Advertisers”) as well as data brokers (collectively, our “Clients”)  
- To personalize your Website experience and to deliver our Client’s content and the product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via telephone, email or text message (with your consent, where required by law).
- To help maintain the safety, security, and integrity of our Website and our client’s products and services, databases and other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve our Website, and our and our customer’s products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please do not submit your information on the forms on our Websites.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. If you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

How We Use Your Information

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

- To our subsidiaries and affiliates.
- To our Clients who may contact you to provide you with the goods or services described on the Websites. 
- To contractors, service providers, and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by company about our Website users is among the assets transferred.
- To third parties to market their products or services to you if you have not opted out of these disclosures.
- To fulfill the purpose for which you provide it. 
- For any other purpose disclosed by us when you provide the information.
- With your consent.

We may also disclose your personal information:

- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce or apply our [Terms of Use](#terms_of_use) and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

We may disclose aggregated information about our users, and information that does not identify an individual without restriction. Disclosure of such aggregated information is not subject to this Privacy Policy.

Disclosure of Your Information

The chart below is designed to help connect the dots of how and why we may use different types of personal information.

| Category of Personal Information | Processing Purpose(s) | Categories of Third Party Recipients (excluding our affiliates, service providers, and processors)     |
| -------------------------- | -------------------------- | -------------------------- |
| **Identifiers** - For example, a real name, alias, postal address, telephone number, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers. | <ul><li>Identify and contact you as lead for our clients’ products and services</li><li>Provide customer service</li><li>Perform identity and age verification as required under applicable law</li><li>Provide and maintain the Websites</li><li>Facilitate interactive features</li><li>Internal analytics</li><li>Market our products and services</li><li>Market the products and services of others</li><li>Internal business purposes, including general business administration</li><li>Audit, compliance, legal, policy, procedure, and regulatory obligations</li><li>Customer claims and fraud investigation and prevention</li><li>Systems and data security</li><li>Protecting the safety of our employees and others</li><li>Targeted advertising</li><li>Any other purpose consistent with your consent and expressed preferences.</li></ul> | <ul><li>Third party advertising platforms and analytics providers</li><li>Our Clients</li></ul> |
| **Protected classification characteristics under state or federal law** - For example, medical condition, physical or mental disability, or military and veteran status. | <ul><li>Identify and contact you as lead for our clients’ products and services</li></ul> | <ul><li>Third party advertising platforms and analytics providers</li><li>Our Clients</li></ul> |
| **Internet or other similar network activity** - For example, browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. | <ul><li>Same purposes as noted for “Identifiers”</li></ul> | <ul><li>Third party advertising platforms and analytics providers</li><li>Our Clients</li></ul> |
| **Geolocation data** - For example, physical location or movements. Please note that we do not collect precise geolocation. | <ul><li>Internal business purposes, including general business administration</li><li>Customer claims and fraud investigation and prevention</li><li>Systems and data security</li><li>Protect the safety of our employees and others</li><li>Internal analytics</li><li>Targeted advertising</li></ul> | N/A |
| **Electronic information** – For example,  including original text when you interact with us. | <ul><li>Same purposes as noted for “Identifiers”</li></ul> | <ul><li>Third party advertising platforms and analytics providers</li><li>Our Clients</li></ul> |
| **Commercial information** – For example, products or services purchased, purchase histories, and information about your interests and preferences.  | <ul><li>Same purposes as noted for “Identifiers”</li></ul> | <ul><li>Third party advertising platforms and analytics providers</li><li>Our Clients</li></ul> |
| **Inferences drawn from other personal information** - For example, profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | <ul><li>Same purposes as noted for “Identifiers”</li></ul> | <ul><li>Third party advertising platforms and analytics providers</li><li>Our Clients</li></ul> |

Summary of Our Data Practices

We and our third party providers may use cookies (when you interact with our Website or our advertisements) and other technologies such as log files, tracking pixels, web beacons, software developer kits, analytic tools and services to collect information (including personal information) automatically from you. Such information includes (but is not limited to) your internet protocol address, location information, the type of the web browser and operating system you use, browsing activities, usage information, and any other information that your web browsing software or internet service provider automatically provides to us. Please see the entirety of this Privacy Policy for all information that is collected.

A cookie is a small piece of data stored by your web browser on your computer or mobile device. We use cookies to collect information from you regarding your usage of our Website in order to remember user preferences and settings, personalize your experience with the Website, and for security purposes. You should also be aware that this website may use session replay technology (such as TrustedForm) to monitor your interactions with the website. For more information about session replay or TrustedForm, please review the TrustedForm Privacy Notice at [https://activeprospect.com/trustedform-privacy-notice/](https://activeprospect.com/trustedform-privacy-notice/). We primarily use this service to record a video of your mouse and keyboard movements on your monitor to confirm your consent to the collection and use of personal information described in this Policy.

_Examples of Cookies we use:_

- **Strictly Necessary.** We may use cookies that we consider are strictly necessary to allow you to use and access our Websites, including cookies required to prevent fraudulent activity, or improve security. 
- **Performance Related.** We may use cookies that are useful in order to assess the performance of our Websites, including as part of our analytic practices or otherwise to improve the content, products or services offered through our Websites.
- **Functionality Related.** We may use cookies that are required to offer you enhanced functionality when accessing our website, including identifying you when you sign in to our Websites or keeping track of your specified preferences, including in terms of the presentation of content on our Websites.
- **Targeting Related.** We may use cookies to deliver content, including ads, relevant to your interests on our Websites and third party sites based on how you interact with advertisements or content.

You may opt-out of the automatic collection of some information by referring to your web browser’s or mobile device’s options or settings menu. However, doing so may disable many of the portions, features, or functionality of the Website. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences or visit [http://allaboutcookies.org](http://allaboutcookies.org) for more information.

We may use third party analytics tools, such as Google Analytics and other services from time to time, in order to better understand your use of our Services and how we can improve them. These tools collect information sent by your browser or mobile device, including the pages you visit and other usage information. For more information regarding how Google collects, uses, and shares your information please [visit http://www.google.com/policies/privacy/partners/](http://www.google.com/policies/privacy/partners/). To prevent data from being used by Google Analytics, you can download the opt-out browser add-on at:  [http://tools.google.com/dlpage/gaoptout?hl=en](http://tools.google.com/dlpage/gaoptout?hl=en).

Please note that some content or applications, including advertisements, on the Website may be served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see [What Choices Do You Have?](#what_choices_do_you_have).

We do not support "Do Not Track" browser settings and therefore the Website does not change its practices in response to a "Do Not Track" signal in the HTTP header from a browser or mobile application.

Cookies and Other Tracking Technologies

We maintain our systems in accordance with commercially reasonable industry standards to preserve the integrity and security of your personally identifiable information under our control. No security system is impenetrable. We cannot, however, guarantee, ensure or warrant the security of any information you transmit to us and you do so at your own risk. Moreover, we are not responsible for the security of information you transmit to us over networks that we do not control, including the Internet and wireless networks. Please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

We will retain your personal information for as long as necessary for the purposes outlined in this Privacy Policy. This information will be used and retained to the extent necessary to comply with any legal obligations or policies, to resolve disputes, and/or enforce legal agreements. Personal information also be retained for internal analytic purposes. This information is retained for a shorter period of time, unless it used to enhance security features or improve the functionality of our Websites. Our determination of precise retention periods will be based on (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.

Security and Retention of Personal Information

Should you no longer wish to receive newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at the address listed at the end of this Privacy Policy or  this link. You may continue to receive email communications from us up to ten business days from the time we receive your unsubscribe request.

Please note that we can only control its own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our services, and you may need to contact these parties directly in order to stop receiving their communications.

If you no longer wish to receive marketing communications from us (including our newsletter and other promotional communications), you can let us know by contacting us  [here](/infoform/?rpgn=&rpurl=) or by mail at the address provided below in [Contact Us](#contact_us). The electronic marketing communications we send will also contain an opt-out mechanism pursuant to legal requirements. Please note that it may take up to 10 business days to remove your contact information from our marketing communications lists, so you may receive correspondence from us for a short time after you make your request. Please also contact us to update or correct your information if it changes or if you believe that any information that we have collected about you is inaccurate. As a reminder, we can only control our own mailing list and policies. Third party advertisers that maintain their own mailing lists may send communications that advertise our services, and you may need to contact these parties directly in order to stop receiving their communications.

Please note that the Websites are compliant with the Telephone Consumer Protection Act. When you click on a submit button or other similar buttons that transmits the information you enter on one of our web forms on the Websites, you expressly agree that you are electronically signing an agreement with us under New York law with the terms of the consents, opt-ins and disclaimers on the relevant Website page. Please pay careful attention to these terms when submitting your information. **By submitting your information (which may include personal or sensitive information or data), you are consenting to the processing, collection, sale, or transfer of any personal or sensitive information or data you provide by visiting this Website or completing any webforms on this Website.** You are also agreeing to this Privacy Policy and the Terms of Use. Depending on the scope of the consent, you may be contacted by us, our affiliates, subsidiaries, partners, clients or other businesses and groups regarding the goods or services described on the Website. You may be contacted by email, computer, mail, residential or wireless telephone call, fax, text, or other means of electronic written communication with advertisements, messages, or telemarketing including through the use of automatic telephone dialing systems or an artificial or prerecorded voice using the information you provided on this Website even if you have previously or in the future register any of the foregoing information on the National Do Not Call Registry or similar list. Any phone calls made to or by you may be recorded. You are not required to enter into the agreement as a condition to buying any goods or services. You may revoke your consent at any time by following the directions set forth in the paragraph above.

What Choices Do You Have?

Certain U.S. states provide now, or will in the future provide, their state residents with certain privacy rights with respect to their personal information or personal data, as defined under applicable law. These rights are subject to the specific laws of that jurisdiction and that certain other rights might apply. Please review our [California Privacy Notice](#california_privacy_notice); [Nevada Privacy Notice](#nevada_privacy_notice); and [Privacy Notice For Residents of Other States](#privacy_notice_for_residents_of_other_states) for more information on rights and terms specific to your location or place of residence.

If any of the jurisdictional notices below apply to you, please use the following information to exercise your rights. Please note that any request you submit to us is subject to an identification and residency verification process as permitted under applicable law, as well as certain other procedural requirements that may be noted in the sections below. Additionally, all requests are subject to certain exceptions under applicable law, which may vary. If you are a visually-impaired customer, a customer who has another disability or a customer who seeks support in other language, you may access your privacy rights by emailing us at [privacy@convergemarketing.com](mailto:privacy@convergemarketing.com).

Please send your request(s) using one of the following methods:

- Webform: [Here](/infoform/?rpgn=&rpurl=)
- Email: <a href="mailto:privacy@convergemarketing.com">privacy@convergemarketing.com</a> 
- Mail: 25 W. 39th St., 6th Floor, New York, NY 10018

We do not charge a fee to process or respond to your verifiable consumer request unless its excessive, repetitive, manifestly unfounded, or in accordance with applicable law. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Depending on applicable law, you may be limited in how many verifiable or authenticated consumer request you make within a twelve (12) month period. If we have collected information on your minor child, you may exercise the above rights on behalf of your minor child. Additionally, in some jurisdictions, you may designate an authorized agent to submit a request on your behalf, and if so, we may require proof of the agent’s authorization by you and/or verification of the agent’s own identity.

Except where otherwise noted, we will respond to your request within forty-five (45) days after receipt and we reserve the right to extend the response time by an additional forty-five (45) days when reasonably necessary and provided consumer notification of the extension is made within the first forty-five (45) days.

Your State Privacy Rights

This California Privacy Notice supplements the information contained in the rest of our Privacy Policy and is intended to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any capitalized term used and not otherwise defined below has the meaning assigned to it in our Privacy Policy. For the purposes of this California Privacy Notice, except where a different definition is noted, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available information, information that has been de-identified or aggregated, or other information subject to certain federal and state regulation.

If you are a visually-impaired customer, a customer who has another disability or a customer who seeks support in another language, you may access this California Privacy Notice by emailing us at <a href="mailto:privacy@convergemarketing.com">privacy@convergemarketing.com</a>

_**Personal information we collect.**_ We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

- Identifiers
- Characteristics of protected classifications
- Internet or other electronic network activity information
- Geolocation data
- Audio, electronic, visual, or similar information
- Commercial information
- Inferences

The only sensitive personal information we collect is any medical or mental health diagnosis information you may provide when you complete the web form fills on this Website. We collect this information for a legitimate business purpose, namely, so that we or our client may determine whether you meet the criteria advertised on this Website.

_**Use of personal information.**_ We may use or disclose the personal information we collect for one or more of the following purposes:

- To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our or our client's products or services, we will use that personal information to respond to your inquiry.
- To provide, personalize, and develop our Website.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your Website experience and to deliver our client’s content and the product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via telephone, email or text message (with your consent, where required by law).
- To help maintain the safety, security, and integrity of our Website and our client’s products and services, databases and other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve our Website, and our and our customer’s products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.
- To sale and transfer to our clients who may contact you to provide you with the goods or services described on the Website.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our Website or any products or services we offer or provide though it.
- To market our products and services.
- To market the products and services of others. 
- To provide targeted advertising. 
- In any other way we may describe when you provide the information.
- For any other purpose with your consent.

_**Disclosure of personal information.**_ We limit our disclosure of the categories of personal information above to our service providers for one or more business purposes. “Business purposes” means the reasonably necessary and proportionate use of personal information for our operational purposes, other purposes described in this Privacy Policy, for the operational purposes of our service providers and contractors, as well as other purposes compatible with the context in which the personal information was collected.

We may “sell” and/or “share” personal information with our Clients or with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms.

In the last 12 months (from the last updated date listed at the top of this Privacy Policy), we have “sold” or “shared” the following categories of personal information:

- Identifiers
- Internet or other electronic network activity information
- Electronic information
- Commercial information

_**Retention of personal information.**_ We will retain your personal information for as long as necessary for the purposes outlined in this Privacy Policy. This information will be used and retained to the extent necessary to comply with any legal obligations or policies, to resolve disputes, and/or enforce legal agreements. Personal information also be retained for internal analytic purposes. This information is retained for a shorter period of time, unless it used to enhance security features or improve the functionality of our Websites. Our determination of precise retention periods will be based on (i) the length of time we have an ongoing relationship with you; (ii) whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position, including regard to applicable statutes of limitations, litigation or regulatory investigations.

_**Your privacy rights.**_ The CCPA provides California residents with specific rights regarding their personal information. If you are a California resident, you may have the following rights under applicable California law:

- **Right to know and access.** You have the right to know what personal information we collect, use, disclose, and sell and/or share, as those terms are defined under applicable law. You may ask us to provide you a portable copy of this information up to two times in a rolling twelve-month period.
- **Right to delete and erase.** You have the right to request under certain circumstances that we, as well as our service providers and contractors, delete the personal information that we collect about you.
- **Right to correct inaccurate personal information.** You have the right to request the correction of inaccurate personal information.
- **Right to non-discrimination.** You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.
- **Right to opt out of sale and/or sharing.** You have the right to opt-out of the sale and/or sharing of your personal information by a business. 
- **Right to limit use and disclosure.** You have the right to limit the use or disclosure of your sensitive personal information to only the uses necessary for us to provide goods or services to you. We will not use or disclose your sensitive personal information after you have exercised your right unless you subsequently provide consent for the use of your sensitive personal information for additional purposes. 
- **Sharing with third parties for their own direct marketing purposes.** We do not disclose this personal information to third parties for their own purposes without your consent. If you wish to request information regarding such practices under California’s “Shine the Light” Law, please [Contact Us](#contact_us). You must include your full name, email address, and postal address in your email or mail request so that we can verify your California residence and respond.

_**How to exercise your rights.**_ You may exercise any of the rights described in this section by following the instructions in [Your State Privacy Rights](#your_state_privacy_rights).

_**Notice of right to opt-out of sale/sharing.**_ California residents may opt out of the “sale” or “sharing” of their personal information. As noted above, we may “sell” and/or “share” personal information with our Clients or with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms. You may opt-out by following the instructions in [Your State Privacy Rights](#your_state_privacy_rights). We do not knowingly sell or share the personal information of minors under 16 years of age without legally-required affirmative authorization. If you are a parent or guardian and you believe that your child has provided us with information without your consent, please review [Children Under the Age of 16](#children_under_the_age_of_16) and contact us by email at [privacy@convergemarketing.com](mailto:privacy@convergemarketing.com). You can also opt out of such sale or sharing by clicking the "Your Privacy Choices" link at the bottom of our website and selecting your preferences.

California Privacy Notice

We may “sell” personal data as that term is defined under Nevada law. Nevada residents have the right to request to opt out of any future sale of their personal data under Nevada SB 220. If you are a Nevada resident and would like to make such a request, please follow the instructions in [Your State Privacy Rights](#your_state_privacy_rights). You must include your full name, email address, and postal address in your email or mail request so that we can verify your Nevada residence and respond. In the event we sell your personal data after the receipt of your request, we will make reasonable efforts to comply with such request.

Nevada Privacy Notice

This section applies to any Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia residents about whom we collect personal data (defined below) from any source, including through the use of the Websites or by communicating with us electronically, in paper correspondence, or in person. The provisions contained within this section, in addition to the disclosures throughout the rest of this Privacy Policy, are intended to provide notices in compliance with the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Montana Consumer Data Privacy Act (“MCDPA”), the Oregon Consumer Data Privacy Act (“OCDPA”), the Texas Data Privacy and Security Act (“TDPSA”) the Utah Consumer Privacy Act (“UCPA”), and the Virginia Consumer Data Protection Act (“VCDPA”). This section does not apply to certain personal data that is collected from an individual in a business-to-business or employment context.

For purposes of this section, “personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. Personal data does not include de-identified data or publicly available information.

_**Our personal data practices.**_ The CPA, CTDPA, MCDPA, OCDPA, TDPSA, UCPA, and VCDPA provide rights to residents of Colorado, Connecticut, Montana, Oregon, Texas, Utah, and Virginia, respectively, to receive certain disclosures and access regarding collection, use, sale, and sharing of personal data. More detail about what kinds of personal data we may collect or have collected, how we collect it, why we collect it, and who we may disclose it to is found in [Information We Collect and How We Collect It](#information_we_collect_and_how_we_collect_it), [How We Use Your Information](#how_we_use_your_information), and [Disclosure of Your Information](#disclosure_of_your_information).

We may “sell” and/or “share” personal data with our Clients or with third party advertising networks and platforms for purposes of providing targeted behavioral advertising on those platforms.

_**Your privacy rights.**_ If you are a Colorado, Connecticut, Montana, Oregon, Texas, Utah, or Virginia resident, you have the following rights under applicable law in relation to your personal data, subject to certain exceptions:

- **Right to know and access.** You have the right to know what personal data we collect, use, disclose, and/or sell or share as those terms are defined under applicable law. You may ask us to provide you a portable copy of this information up to two times in a rolling twelve-month period. Oregon residents also have a right to know the specific third parties to which we have disclosed personal data.
- **Right to delete and erase.** You have the right to request under certain circumstances that we, as well as our service providers and contractors, delete the personal data that we collect about you.
- **Right to correct inaccurate personal data.** You have the right to request the correction of inaccurate personal data.
- **Right to non-discrimination.** You have the right not to receive discriminatory treatment for the exercise of the privacy rights described above.
- **Right to opt out.** You have the right to opt-out of targeted advertising, our sale of your personal data, and profiling decisions that could produce legal or similarly significant effects concerning the consumer.
- **Rights concerning sensitive personal data.** If you are a Connecticut, Colorado, Montana, Oregon, Texas, or Virginia resident, we cannot process your sensitive data or your sensitive data inferences, or use your personal data for certain purposes without your affirmative consent. If you are a Utah resident, you have the right to opt out of having your sensitive personal data processed.

_**How to exercise your rights.**_ You may exercise any of the rights described in this section by following the instructions in [Your State Privacy Rights](#your_state_privacy_rights).

_**How to appeal decisions about your rights.**_ Colorado, Connecticut, Oregon, Montana, Texas, and Virginia residents can appeal our decisions concerning privacy rights requests, as follows:

- **Colorado residents.** If you are a Colorado resident and want to appeal our decision with regard to a request that you have made, please [Contact Us](#contact_us). Within forty-give (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Colorado’s Office of the Attorney General by phone at (720) 508-6000 or by submitting a form [here](https://coag.gov/file-complaint/). 
- **Connecticut residents.** If you are a Connecticut resident and want to appeal our decision with regard to a request that you have made, please [Contact Us](#contact_us). Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Connecticut’s Office of the Attorney General by phone at (860) 808-5420 or by submitting a form [here](https://portal.ct.gov/AG/Common/Complaint-Form-Landing-page).
- **Montana residents.** If you are a Montana resident and want to appeal our decision with regard to a request that you have made, please [Contact Us](#contact_us). Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Montana’s Office of the Attorney General by phone at (406) 444-4500 or by submitting a form [here](https://dojmt.gov/consumer/consumer-complaints/). 
- **Oregon residents.** If you are an Oregon resident and want to appeal our decision with regard to a request that you have made, please [Contact Us](#contact_us). Within forty-give (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Oregon’s Office of the Attorney General by phone at (877) 877-9392 or by submitting a form [here](https://justice.oregon.gov/consumercomplaints/OnlineComplaints/OnlineComplaintForm/en). 
- **Texas residents.** If you are a Texas resident and want to appeal our decision with regard to a request that you have made, please [Contact Us](#contact_us). Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Texas’ Office of the Attorney General by phone at (800) 621-0508 or by submitting a form [here](https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint). 
- **Virginia residents.** If you are a Virginia resident and want to appeal our decision with regard to a request that you have previously made, please [Contact Us](#contact_us) or notify the Office of the Attorney General of Virginia online [here](https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint). Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken, including an explanation of our reasons in reaching the decision. If the appeal is denied, you may contact Virginia’s Office of the Attorney General by phone at (804) 786-2071, written correspondence to 202 North 9th Street, Richmond, Virginia 23219, or online [here](https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint).

Privacy Notice For Residents of Other States

Our Websites may include links or references to other websites or services. These linked sites are provided for your convenience and for information purposes only. This Privacy Policy does not apply to third party websites or social media features that may be accessed through links that we provide for your convenience and information. Accessing those links will cause you to leave our site and may result in the collection of your personal information by third parties. We do not control, endorse or make any representations about those third party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your information. We are not responsible for the privacy practices of such sites. This Privacy Policy applies solely to information collected via our Websites.

Links to Other Websites

Our Services are not intended for use outside of the United States of America. If you are using the Services from outside of the United States of America, please be aware that your personal information may be transferred to, stored or processed in the United States, where our servers are located, and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using any portion of the Services, you understand and consent to the transfer of your personal information to our facilities in the United States and those third parties with whom we share it as described in this Privacy Policy.

Using Our Services Outside of the United States

This Privacy Policy may be updated periodically, and we encourage visitors to frequently check this page for any changes. You can tell when this policy was last updated by looking at the "Last Updated" date located at the top of this policy. In the event of substantive changes in the way we collect, process, use or share personal information, we may provide additional notice by adding a statement to our homepage and/or sending you a notification via email with a link to our revised policy.

Your further use of our website after the date our Privacy Policy was last updated will be subject to the revised policy.

Changes to Our Privacy Policy

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information described in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under applicable law, please do not hesitate to contact us at:

|              |                            |
| ------------------------ | ------------------------ |
| **By Telephone (Toll Free)** | <p style="text-align: center;">**646-292-5232**</p> |
| **Online**                | [Submit Your Details Here](/infoform/?rpgn=&rpurl=)  |
| **Email**                  | <a href="mailto:privacy@convergemarketing.com">privacy@convergemarketing.com</a> |
| **By Mail**                 | <p style="text-align: center;">**Converge Direct LLC<br>25 W. 39th St., 6th Floor,<br>New York, NY 10018**</p> |

If you are a visually-impaired customer, a customer who has another disability or a customer who seeks support in another language, you may access this Privacy Policy by contacting us at <a href="mailto:privacy@convergemarketing.com">privacy@convergemarketing.com</a> or 646-292-5232.

Contact Us

AMERICANRESIDENTIALHOMES.COM, ANDERSENWINDOWSOFFERS.COM, BESTWINDOWDEALS.COM, ERIEBASEMENTEXPERTS.COM, ERIEMETALROOF.PRO, GETAMETALROOF.COM, GETERIEROOFING.COM, HOMEWATEROFFERS.COM, HOUSEREPAIRQOTES.COM, LEAFHOMEWATEROFFERS.COM, LEAFPROTECT.COM, MYBASEMENTEXPERT.COM, PROTECTMYGUTTER.COM, ROOFSAVINGSPRO.COM or WINDOWREFURB.COM (collectively, this "Website") and the services, offers or products that we offer (the "Services") are offered to you, on a conditional basis that you accept the Services without modification, of the following terms, conditions, and notices contained in this agreement (the "Terms of Use"). Your use of this Website or submission of service requests via telephone or otherwise, constitutes your agreement to all such terms, conditions, and notices in effect at such time. These Terms of Use apply to any Services or properties such as websites or applications owned and operated by us and on which a link to these Terms of Use appears. If you have any questions regarding these Terms of Use, you may contact us at the Website addresses above, as applicable, using the Contact Details provided. We may amend these Terms of Use at any time by posting a revised version of these Terms of Use.

This Website is offered and available to users who are 16 years of age or older, and reside in the United States or any of its territories or possessions. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

IMPORTANT: PLEASE REVIEW THESE TERMS OF USE CAREFULLY. IN PARTICULAR, PLEASE REVIEW THE MUTUAL ARBITRATION PROVISION BELOW.

Background

Our Website provides you with Services from our partners, affiliates and clients ("Service Providers"). We are not responsible for the offers, products and services that are provided by our Service Providers nor are we responsible, directly or indirectly, for your eligibility for any offers, products and services. Please pay careful attention to the terms of any such offers, products and services on our Website as well as the Terms of Use provided by the Service Providers themselves.

The Services that we provide you on our Website may only be available for certain periods of time, certain geographical locations and other qualifications from time to time. We and our Service Providers reserve the sole and absolute right to change the terms of any Services and at any time.

What We Do

Should you have a dispute with respect to any Services provided by a Service Provider or the fees charged by any Service Provider, you must address such dispute with the Service Provider directly. **YOU HEREBY AGREE TO RELEASE US (AND OUR OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, EMPLOYEES AND AGENTS) FROM ANY DAMAGES OR CLAIMS WHATSOEVER OR HOWSOEVER (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROVIDER.**

Release From Damages Or Claims

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Website:

- In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise.
- To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
- To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
- To actually or substantially recreate our Website or content or compete with us in any way.
- To solicit or harass service providers.
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website, or expose them to liability.

Additionally, you agree not to:

- Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website, including their ability to engage in real time activities through the Website.
- Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
- Use any manual process to monitor or copy any of the material on the Website, or for any other purpose not expressly authorized in these Terms of Use, without our prior written consent.
- Use any device, software, or routine that interferes with the proper working of the Website.
- Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.
- Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.
- Otherwise attempt to interfere with the proper working of the Website.

You acknowledge that a violation of the foregoing could result in significant damages, and you agree that you are liable to us for any such damages and will indemnify us in the event of any claims against us based on or arising from your violation of the foregoing. We reserve the right to block your access to the Website or Services or Service Providers, products or properties at any time. If it is determined or suspected by us in our sole and absolute discretion that you are misusing or attempting to misuse or circumvent us.

We reserve the right, in our sole and absolute discretion, to immediately terminate your access without notice and to initiate without notice appropriate legal actions or proceedings to seek appropriate remedies and/or damages, including but not limited to lost revenue, repairs, legal fees, costs and expenses, and to seek injunctions or other equitable remedies.

Your Use Of Our Services And Prohibited Uses

We cannot and do not guarantee the work performed by Service Provider. We will never ask you for or accept any financial payments for Services that are provided by Service Providers. The contract for any offer, service or product and any payments associated with the same, will strictly be entered into by you and Service Providers. We have no responsibility whatsoever or howsoever to any contract between you and a Service Provider and any aspects arising from a contract for an offer, service or product.

You And Service Providers

Please see our [Privacy Policy](#privacy_policy) above.

When you access this Website, we, may activate one or more cookies, tracking pixels, SDKs (and other similar technologies) to your computer or device on our Website. We use these tracking technologies to identify prior users and track usage of the site to enhance the service we provide you. You can modify your browser's settings at any time to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to the following URL for information on cookies [http://allaboutcookies.org.](http://www.allaboutcookies.org)

We may also automatically record certain information from your system including your IP address, a unique device or User ID, version of software installed, system type, the content and pages that you access on the site and the dates and times that you visit site. We use this information for analytical purposes and to help us improve our site and our business in general. We may provide this information to affiliates and/or third parties to assist us in improving these functions. We may use other digital tracking on the Website to ensure that we provide you with a better digital consumer journey and experience as well as to ensure we have digital proof of our compliance of certain laws.

Information You Provide To Us

Please refer to our [Privacy Policy](#privacy_policy) above to understand how we collect your personal information and how we may use it. For example, your personal information, that is voluntarily provided by you under the Terms of Use, maybe used for administrative purposes; for authentication purposes; to properly operate, maintain and provide you with the features and functionality of the site; to present you with promotions, advertisements and opportunities which may be of interest to you via a variety of marketing mediums, such as, but not limited to, direct mail, email, phone, text, or Text SMS; to enable our Service Providers and to assist us in operating, maintaining and providing our Services to you via a variety of marketing channels and mediums, to enable us to carry out our obligations; to notify you about changes to the Policies, site or service; to investigate and help prevent potentially unlawful activities that threaten the integrity of the Website or us, our technology; to investigate allegations of fraud or violations of our Policies (including Privacy Policy); to enforce or apply our rights under the Privacy Policy; to protect the rights, property, or safety of any of our clients or others; to improve the quality and design of the site and to create new features, functionality, and services by storing, tracking, and analyzing your preferences and trends; and/for marketing and business purposes generally.

Information submitted to the Website in some instances may be shared or sold unless consent is not authorized by you.

We reserve the right to disclose your personally identifiable information, as required, to comply with the law, applicable regulations, governmental and quasi-governmental requests, judicial proceedings, court orders or subpoenas, to enforce our legal notices or other agreements, or to protect our rights, property or safety or the rights, or to protect the property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.), and to ensure the security of our network and services. Information obtained is utilized solely to improve and enhance the quality of our Websites, advertisements and related mediums.

Personally Identifiable Information

**TO KNOWINGLY INPUT FALSE INFORMATION, INCLUDING BUT NOT LIMITED TO NAME, PHONE NUMBER, ADDRESS OR E-MAIL ADDRESS IS A VERY SERIOUS AND FRAUDULENT MATTER THAT COULD RESULT IN SIGNIFICANT COSTS AND DAMAGES INCLUDING INVASION OF PRIVACY RIGHTS, TO US AND THE SERVICE PROVIDERS, AND TO CONSUMERS, AS WELL AS THE LOSS OF TIME, EFFORT AND EXPENSE RESPONDING TO AND PURSUING SUCH FALSE INFORMATION AND REQUEST, AND FURTHER, COULD RESULT IN REGULATORY FINES AND PENALTIES. ACCORDINGLY, IF YOU KNOWINGLY INPUT FALSE INFORMATION IN A SERVICE REQUEST, INCLUDING BUT NOT LIMITED TO SOME ONE ELSE'S NAME, E-MAIL ADDRESS, PHYSICAL ADDRESS OR PHONE NUMBER OR A RANDOM OR MADE UP NAME, ADDRESS, E-MAIL OR PHONE NUMBER YOU AGREE TO FULLY INDEMNIFY AND BE LIABLE TO US AND EACH SERVICE PROVIDER FOR ANY LOSSES OR EXPENSES ASSOCIATED WITH YOUR ACTIONS WHICH COULD BE THE ACTUAL DAMAGES, DIRECT, PUNITIVE AND CONSEQUENTIAL, AND ANY REGULATORY OR JUDICIAL FINES OR PENALTIES THAT MAY ARISE FROM SUCH INTENTIONAL, MISLEADING, HARMFUL AND FRAUDULENT ACTIVITY, PLUS REASONABLE LEGAL FEES, COST AND EXPENSES RELATING THERETO, WHICH EVER IS GREATER.**

Fraud Notice

You acknowledge and agree that we or our Service Providers may monitor and/or record any telephone calls between you and Service Providers.

Call Recording

We may provide certain content relating to home improvement, repair, maintenance ("Articles"), on our Websites, apps (if applicable), email and via mobile applications owned and operated by us. Such Articles are provided "As-Is", without any warranties or representations, and you assume all liability and responsibility for your use of such Articles. You understand and agree that the Articles do not provide advice, and that such Articles are no substitute for the advice of a professional.

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

Articles And Other Content

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set out in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Website.

Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page each time you access this Website so you are aware of any changes, as they are binding on you.

Changes to the Terms of Use

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms of Use permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

- Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
- You may store files that are automatically cached by your Web browser for display enhancement purposes.
- You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
- If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.
- If we provide social media features with certain content, you may take such actions as are enabled by such features.

You must not:

- Modify copies of any materials from this site.
- Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
- Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.
- You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Use, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Use is a breach of these Terms of Use and may violate copyright, trademark, and other laws.

Intellectual Property Rights

The Company name, the Company logo and all related names, logos, product and service names, designs, and slogans are trademarks or servicemarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks or servicemarks of their respective owners.

Trademarks

The links in the Websites or apps (if applicable) may let you leave the Websites. The linked websites are not under our control and we are not responsible for the contents or functionality of any linked site or any link contained in a linked site, or any changes or updates to such sites. Your use of such third party linked sites is governed by the terms and conditions, and privacy policies, of such linked sites. We are expressly not responsible for any form of transmission received from any linked site. We are providing these links to you only as a convenience, and the inclusion of any link does not imply (directly or indirectly) an endorsement by us of the site.

Links To Third-Party Sites

**YOU AGREE TO INDEMNIFY US, AND OUR SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, CLIENTS, SERVICE PROVIDERS, AGENTS, CO-BRANDERS, AND ANY PARTNERS AND HOLD THEM EACH HARMLESS FROM ANY AND ALL CLAIMS OR DEMANDS, INCLUDING ATTORNEY'S FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING FROM YOUR USE OF OUR SERVICES IN CONNECTION WITH THE WEBSITES, WITH REGARD TO ANY DISPUTE BETWEEN YOU AND A SERVICE PROFESSIONAL, OR YOUR VIOLATION OF THESE TERMS OF USE, OR ARISING FROM YOUR VIOLATION OF ANY RIGHTS OF A THIRD PARTY.**

Indemnification

The exclusive means of resolving any dispute between you and us or any claim or controversy arising out of or relating to use of this Website and/or Our Services (including any alleged breach of these Terms of Use) shall be BINDING ARBITRATION administered by the American Arbitration Association, EXCEPT AS EXPRESSLY PROVIDED BY APPLICABLE FEDERAL OR STATE LAW. You may not under any circumstances commence, participate in or maintain against us or any class action, class arbitration, or other representative action or proceeding.

Agreement To Arbitrate All Disputes And Governing Law

By using the Website and/or Our Services in any manner, you agree to the above arbitration agreement. In doing so, YOU GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any claims between you and Us. YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any relief that a court can, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons. For details on the arbitration process, see our Arbitration Procedures.

Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction. In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation against us may be commenced only in the federal or state courts located in New York, New York. You hereby irrevocably consent to the jurisdiction of those courts for such purposes.

These Terms of Use, and any dispute between you and Us, shall be governed by the laws of the state of New York without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the Federal Arbitration Act.

Important: Notice Of Your Rights

You acknowledge and agree that the Our Services are provided to you on an "AS IS" basis without any warranty whatsoever, and your sole and exclusive remedy, and Our sole obligation to you or any third party for any claim arising out of your use of Our Services, is that you are free to discontinue your use of Our Services at any time. EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND YOU AGREE THAT WE SHALL HAVE NO LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), EXEMPLARY OR PUNITIVE DAMAGES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF THIS AGREEMENT OR ANY CONSEQUENCES WHICH FLOW FROM IT. SOME STATES AND PROVINCES DO NOT ALLOW LIMITATIONS ON OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. IN SUCH STATES AND PROVINCES, THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

The Terms of Use will inure to the benefit of Our successors, assigns and licensees. If any provision of these Terms of Use shall be deemed unlawful, void or unenforceable, for any reason, by any court of competent jurisdiction that provision shall be modified in order to make it enforceable, while maintaining the spirit of the provision. Alternatively, if modification is not possible, such provision shall be stricken and shall not affect the validity and enforceability of the remaining terms. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or the Terms of Use must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the Terms of Use are for convenience only and have no legal or contractual effect. These Terms of Use are governed by the laws of the State of New York. You agree to submit to jurisdiction in New York and that any claim arising out of or related to these Terms of Use will be brought solely in a court in New York, New York. These Terms of Use constitute the entire agreement between you and us and supersede all oral and written negotiations or representations of the parties with respect to the subject matter hereof.

These Terms of Use may be amended from time to time by Us.

Converge Direct, LLC | 25 W. 39th St., 6th Floor, New York, NY 10018

Are you contacting us for yourself or someone else?*

Myself

Someone Else

Please describe your concern in detail

*Required Fields